Refund policy

Return Policy

  • Window: Within 14 days of delivery.

  • Condition: Items must be unopened, unused, and in original packaging.

  • Shipping: Return international postage is paid by the customer.

  • Duties & Taxes: Original customs duties, taxes, and import fees are non-refundable.

  • Refund Process: Issued to the original payment method within 5–10 business days after inspection.

How to Start: Email austacu@gmail.com to lodge your return. Please use the subject line "Refund Request: Order Number #[Your Order Number]" and include the following details:

  • Your full name

  • Order number

  • Reason for the return/refund

  • Supporting evidence (e.g., photos)

We will respond to your request within 1–2 business days.

 

Professional Use Notice

DongBang Acupuncture Needles are intended for use by qualified healthcare practitioners and trained acupuncture professionals. Users are responsible for determining the suitability and proper application of these products in accordance with local regulations, professional standards, and clinical judgment.


Disclaimer

The use of acupuncture needles is solely at the discretion and responsibility of the practitioner. These products are recommended for professional use only.

K-Med Supplies makes no representations or warranties beyond those required by applicable law and shall not be liable for any injury, loss, damage, or adverse outcome arising from the use, misuse, handling, storage, or application of these products. Purchasers and users assume full responsibility for compliance with all applicable local regulations and professional requirements.